Returns & Exchanges

We want you to be completely satisfied with your Miansai purchase, which is why we offer a 30-day window for returns and exchanges on all unworn, non-customized jewelry. Please ensure items are returned in their original packaging to qualify for a full refund to your original payment method.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Follow the prompts to download and print your prepaid shipping label, which will be sent directly to your email address.

• 3.
  Pack Your Items

  Securely place your jewelry in its original Miansai box and shipping package, ensuring the printed return slip is included inside.

• 4.
  Ship and Track

  Drop off your package at any authorized carrier location; once received, our team will process your refund or exchange within 5-7 business days.